BMW ConnectedDrive not working

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BMW ConnectedDrive not working

heimalis_
Casual Listener

Plan

Premium

Country

Belgium

Device

Nexus 6P

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got back in my car two days ago. It still shows up in my apps, and sometimes I can click it and continue to the next screen but it doesn't load any further than that. I also get a notification on my phone that it's connected.

 

The problem started when I used the spotify app on my computer and connected to Sonos. But I already changed it in the computer app so the music plays from my computer itself.

 

The funny thing is that it does play spotify from my phone connected via bluetooth, just not from the app that's in the list.

 

Any idea how I can fix this? Already tried to reinstall the app, open the spotify app through the connected drive app, and disconnect/reconnect my phone.

 

 

1 ACCEPTED SOLUTION
Solution!

Guido
Spotify Legend

Hey all,

 

Thanks for all your feedback.

 

We're still looking into this on our end. We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. Don't forget to inform BMW about this as well.

 

We’ve blocked replies to this thread as we are not gathering more examples for now.

 

Have a nice day.

View solution in original post

Daisy
Spotify Legend

Hey everyone,

 

If you're having issues with BMW ConnectedDrive, we recommend you reach out to BMW about this.

 

Make sure your devices are always up to date. 

 

Have a nice day! 

 

457 Replies

nealesj
Music Fan

Well it seems to be better since the last update.  I get the impression that there is not a lot of communication between Spotify and BMW development teams.... 

 

Dash/HUD still not working, displaying "Loading..." constantly.  I believe this is a BMW issue to resolve.  

 

I'm of the opinion that these problems are not real technical difficulties - the problem is more the relationship between Spotify and BMW.  

 

Spotify (Android) version 8.5.5.853

BMW Connected version 6.1.1.5396

jolaca01
Regular

A bit OT, but as I own my BMW only a couple of months I still didn't know this, maybe I'm the only one but just in case someone doesn't know it yet: holding the car's mic button for 1second instead of just pushing it, let's you connect with Google Assistant or Alexa, whatever you choose from your mobile the first time. This is great in my case to ask to open my garage door from the car  without having to yell 'ok Google!' to my mobile.😀

dan1431
Roadie

Finally had a time to test the latest version of BMW ConnectedDrive and Spotify and while it does seem to load faster and work more reliably, I am still getting the loading from using the scroll wheel on my sterring wheel.

marccarney
Gig Goer
I'm sure that I dont even need to open the BMW and Spotify apps on my phone
(android 9), the various updates seem to have allowed it to work (albeit
unreliably) without having to open them first.

jariolle
Gig Goer

I'm still about 100% sure this issue has not much to do with Spotify but BMW Connected app. As a workaround, force to stop the BMW Connected app, start it again before starting the car and it connects. This also explains why it connects better after longer break. Most likely Android kills unused app and that makes it work. All that regardless of Spotify version.

 

Steering wheel buttons won't work, but most likely that would require an update to car entertainment system, if not update to BMW Connected app again...

 

nealesj
Music Fan

@chanmanx2k wrote:

I have noticed in a previous post that if you get into your car more frequently, it seems to not work.  I can share this sentiment.  In the morning when I wake up, works great.  But when going shopping with short in between, seems to fail more frequently.  

 


Yes I've experienced this too.

nealesj
Music Fan

So it seems Spotify took another step backwards (something they're good at)..... the last but one update now connects and starts playing, before cutting the connection completely before the end of the song.  

 

Spotify (Android) v8.5.4.770

BMW Connected v6.1.1.5396

 

However, I've noticed an update available today.... watch this space (after all, we're used to that because of the useless information that Spotify posts....)

chanmanx2k
Music Fan

Noticed this new notification in the tray!  What is this? Screenshot_20190506-181303_Samsung Internet.jpg

geddy007
Newbie

The most recent BMW Connected App in the US is 6.1.0.5272 - I think that version 6.1.1.5396 is for another region (maybe Europe).

 


@dan1431 wrote:

I am still not seeing the update to 6.1.1.5396, so I cannot speak to if it fixes the issues being experienced. 


 

chanmanx2k
Music Fan

I have noticed in a previous post that if you get into your car more frequently, it seems to not work.  I can share this sentiment.  In the morning when I wake up, works great.  But when going shopping with short in between, seems to fail more frequently.  

andrey85s
Music Fan
Still the same **bleep**. Plus I don't know why I don't have anymore on the left
menu the buttons to see the queue of the current playlist and the search.
Do you know how to get them back?


JSMA
Regular

Got the latest updates. Still got the same issues though. Inconsistent connection. Sometimes Spotify appears and others times not. Also sometimes when it connects/ appears in the media list, the screen is blank. Blank display on the dashboard, using the steering controls.

chanmanx2k
Music Fan

Does anyone have a tasker script that they find helps?  Could you pleas share it with us?

jolaca01
Regular
Hi there, I am already using 6.1.1.5396 and I still get the ‘loading’ message when trying to control Spotify from the steering Wheel. So not working yet, No luck yet, and really unimpressive (both Spotify and bmw) customer service.

dan1431
Roadie

I am still not seeing the update to 6.1.1.5396, so I cannot speak to if it fixes the issues being experienced. 

groove2spotify
Roadie

spotify 8.5.5.850

Connected 6.1.1.5396

 

no changes

groove2spotify
Roadie

So excited what the new connected app brings back to life 😄 But i can't test it till sunday.

dan1431
Roadie

@groove2spotify wrote:

got the connected update today. Will try asap.

But yesterday i was using the "old" connected version and spotify 8.5.4.770. There is a new Notification in the top bar, that does not disappear when the car is disconnected. I can't even close this. I need to restart the phone

pic.png


I got this notification and was happy to see it, because that message appeared many many months ago when Spotify worked correctly with BMW ConnectedDrive.

 

I have not recieved the new BMW ConnectedDrive app, while the app is working better than it used to, I am still not able to use the scroll wheel on the steering wheel and am met with the loading message.

groove2spotify
Roadie

got the connected update today. Will try asap.

But yesterday i was using the "old" connected version and spotify 8.5.4.770. There is a new Notification in the top bar, that does not disappear when the car is disconnected. I can't even close this. I need to restart the phone

pic.png

fritzkramer
Regular

@Abonet wrote:

@fritzkramer out of curiousity, what do you typically do to have spotify appear? Does the phone just need to be connected to the car or do you actually play via bluetooth and then the spotify icon eventually appears 

 

This morning I had to do nothing special:

- I just entered the car my Adroid-phone next to me, started the car, waited 10 - 20 sec until the Spotify icon, selected the Spotify icon as music channel.

No special action with the smartphone at all.

 

Before I entered the car the second time I even rebooted the smartphone then did the same as above and it worked.

 

Regards

 

Fritz


emilime
Music Fan

@Dennisrdman wrote:
After receiving the update to my connected app (I have a MINI, so MINI
Connected... the same version as BMW Connected: 6.1.1.5396), I decided to
update to the new Spotify version (previously was
running com.spotify.music-8.4.77.779.apk to get the Spotify app to show up
and be functional).

So far everything is working again. I hope the bug changes/fixes will also
fix the issue for all of the Bimmers out there.



Hello @Dennisrdman

I also have a MINI but for me the problem has not been solved,
please could you tell me which version you are using of Spotify, Android and AVRCP?

 

Thanks in advance

 

 

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