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Black screen on web player

Black screen on web player






Operating System

Windows 10


My Question or Issue



As I cannot install the Spotify player application, nor use the Windows 10 store option on my laptop, I have been looking to use the web player instead. 


However, I have found on all three browsers on my machine (Firefox, Edge, Chrome) that whenever I log into the web player, I am presented with a black screen with no further options. 


What is odd is that originally Edge and Firefox did work after logged in, but eventually they stopped working too - Chrome never worked from the outset. Importantly it is only when I log in that I am presented with a black screen - so while clearing my cache does work in the sense that it restores the player, as soon as I log back in I am presented with the same issue. 


I have tested this on other devices, and the web player works fine on those. 


Any suggestions would be welcome. 

3 Replies

Hey there @LordCashpoint


Welcome to the Community and thanks for reaching out about this. 


Would you mind letting us know if you're using a VPN, a private or a public network?


Additionally, could you send us a screenshot of what you're seeing on your end? Make sure not to send any private info. 


Lastly, we suggest that you reinstall your browsers to check if that makes the difference. 


Keep us posted!

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Hi, thanks for responding. 


I am using a private (Home) network with a direct access connection managed by the system administrator. Again - I was able to use the web player initially on Firefox and Edge so I know it's not impossible. 


With regards to screenshots, it's literally a black screen with no additional features. 


I am afraid that I may not be able to reinstall the browsers to test. 



Hey @LordCashpoint,

Thanks for the reply.


As this is happening with multiple browsers, the issue might be related to the host files on your system or to the network you're using.


Try the following:

  • Remove any entries containing Spotify from your host files; Follow this Solution.
  • Try connecting to another network like a mobile hotspot created from your phone. (This will help to check if the issue is network related)

Keep us posted.

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