Blackberry help please.

[Sir_Quaff]

Hi, I am a premium user and playlists all work fine from my desktop, I have recently downloaded spotify to my Blackberry but for some reason, many of the tracks in my playlists are greyed out and unavailable to play. Not sure if I have done somethng wrong but simply cant work out why they would all work on my laptopn and ip[ad but not on the phone.

Any assistance would be most welcome.

Thank you

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.