I too want to be able to shuffle a play list on my Onkyo. Very frustrating a) that this basic functionality is missing and b) that no one from Spotify ahs yet commented on whether this is or ever will be possible
There is a workaround... But only if you have your PC with spotify running on it connected to the amp (via hdmi, optical or even 3.5 jack) then you can use your mobile as a remote control for spotify using apps such as spotimote.(there are others as well) You can then control everything atr your fingertips as long as you are in wifi range of your PC.
The onkyo spotify app is also very unfriendly to use without a random button or any ways of organising my playlists by artist or album.
Add me to the long list of disappointed users. I have an Onkyo TX-NR709 and want to use the Spotify app on it. It all works great but the lack of a shuffle and a repeat capability make it pretty much useless. I have news for Spotify. This is there problem as far as I am concerned. I already own the Onkyo so if Spotify wants me to go beyond my 30 day trial it is up to them to get a fix.
By the way, can someone point me to a link to Spotify customer service? I want to contact them directly but have not been able to find a way to do it.
You can get in touch with Spotify support directly using the online contact form but I don't think it will do you much good with this issue.
The Spotify applications on partner devices like Onkyo, Denon and Sonos are normally written by the partner company, rather than Spotify themselves since they can access Spotify using the libspotify library you can download for free from Spotify. Realistically, I would expect them to tell you get in touch with Onkyo since it is not their application you are having issues with.