Can't control Echo Plus volume through Spotify

[Skellingtor]

Plan: Premium

Country: Brazil

Device: Amazon Echo Plus (2nd Generation), Samsung Galaxy S7, MacBook Pro early 2013

Operating System: Amazon Alexa, Android 8.0, macOS Mojave 10.14.5

My Question or Issue

For the past week or so I've been unable to control volume levels on my Spotify apps, desktop and mobile. I've tried all sorts of things, from reset, factory reset, changing language, downgrading the Alexa app, uninstalling Spotify, but nothing has worked. It's a mild inconvenience, but I'd really like some help with this.

[rKellz]

Don't use bluetooth. Use an aux cord. The sound is also much better.

[tarek_ghouri]

Quick update from me.  I’ve had the issue again even in the same network.  When I open Spotify and play a song it plays on the phone. I can then select an echo device to play it on but the volume doesn’t work.  A simple quick fix was to send the sound back to the iPhone and then back to the echo and bingo! The 2nd time I connect to the echo device I can control the volume immediately. Strange ! Bit it works for me.