Help Wizard

Step 1


Can't hear and add a song

Can't hear and add a song

Plan: Premium

Country: Israel


Devices: Nexus 6P\ Macbook Pro 15' 2012

Operating Systems: Android 8.1\ MacOS High Sierra 10.13.6


My Question or Issue:
Hi everyone, I'm new here and on Spotify, and just started to add and download my playlist. I've noticed that some songs are gray and unplayable (in my case it was "Problem" by Ariana Grande and Iggy Azalea). Can I do something to solve this? Or request the song to be playable somehow?

I want to switch my music service from Apple Music to Spotify and this unavailable songs problem is deterring me from doing so, so I'd really appreciate your help and advice. Thanks!


1 Reply

Hey @idogi124! Welcome to the Spotify Community. ^^


That doesn't sound cool.

Are these greyed out songs by any chance local files?

I've checked the song that you've mentioned and it should be available in your country (Israel).


Let me know how it goes! ^^



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