My Question or Issue
Hello, since 2-3 months I've been having problems with the webplayer in Firefox.
Whenever I try to log in, it says username or password invalid. But I can log in using the same credentials in Chrome and the Desktop App without any problems. I made sure to use the same plugins or Firefox and Chrome, but the problem persists.
I would be really glad if somebody could help me out!
Solved! Go to Solution.
Hi again Lennnart,
We'd like to help out as much as we can. The issue is a bit odd, since using the same credentials should log you in regardless of where you log in.
Do you get automatically logged in? Try removing the presaved text from the username and password fields and manually write them back. If necessary, write the password on the username field to double-check that there isn't anything with the keyboard or Firefox input (if you're using special characters for instance).
It may be a good idea to change your password to something else and see if it helps.
If not, get back to us with a screenshot and we'll see what we can do.
All the best!