Can't log into Spotify on my Sonos system.

[twalsh92]

I've been trying to connect Spotify to my Sonos system, and have obtained a device ID and a password. This combination allows me to log into Spotify on the stand-alone Spotify applications, but when I try and use it on Sonos it says "Account Not Found: The Spotify server didn't recognise your login information." I was wondering what the problem could be as the username/device password combination works fine for normal logging in, but not on Sonos.

Any help anyone can provide would be greatly appreciated.

[Peter__ · Accepted solution]

Strange, do you currently have an active Spotify Premium subscription?

Peter

[twalsh92]

It's okay, for some reason I tried it again a few minutes ago and it's now working perfectly. 🙂

[cris9964]

Hello All

I lost Spotify premium on SONOS this morning. I have rebooted SONOS and deleted the Spotify service. Upon trying to reconnect Spotify to Sonos, I am receiving the account not found message. I am using the same credentials as logging onto this forum, the spotify standalone account and am a little perplexed.

Any clues gratefully received....

Thx

Chris

[Peter__]

This might sound a little bit weird, but does changing your Spotify password make any difference? 

Peter

Edit: I have just been informed there is currently a Spotify/Sonos outage which is currently being investigated:

Hello! Spotify on Sonos is currently experiencing an outage. We are working on a resolution with Spotify and will update you asap.

— Sonos Support Team (@SonosSupport) June 8, 2013

Hopefully it can be fixed soon!

Peter