Can’t play Shows through connect

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Can’t play Shows through connect

Baskool
Casual Listener

Plan

Premium

Country

Netherlands 

Operating System

iOS 10

 

My Question or Issue

Hi all, today I noticed that I’m unable to play any Spotify Shows on my Spotify connect devices (Teufel Stereo M and Teufel One S). Music and podcasts work just fine. 

Is this intentional and/or is there a solution for this?

 

5 Replies

Jeremy
Moderator
Moderator

Hi there @Baskool,

 

Thank you for reaching out to us here in the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

Another useful step to try is to restart your router.

 

If the issue persist, can you provide us a screen recording? This will help us understand more directly what's going on from your end.

 

We'll keep an eye out for your reply.

 

Cheers

JeremyModerator
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Baskool
Casual Listener

Hi Jeremy, 

 

Thanks for your reply! I've tried a clean install, this unfortunately didn't fix the problem, and the problem persists on 2 iPhones and an iMac.

 

 I just noticed that I can play spotify shows through connect on my iPhone from my iMac and vice versa. And my spotify client on my mac states "unavailable to control" for both spotify connect and google cast on my speakers (see screenshot).

 

So I'm starting to think my speakers need an updated version of the Spotify Connect client that supports Spotify Shows, could this be correct?

screenshot spotify.png

Novy
Moderator
Moderator

Hey @Baskool

 

Thanks for getting back to us. 

 

It's possible that your speakers need a firmware update, so it's worth checking if there's any update available for them. 

 

Keep us posted on how it goes.

NovyModerator
 
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Baskool
Casual Listener

Hi Novy,

I think you’re right, it must be the firmware that doesn’t support the shows feature yet. There’s no firmware update available yet, but I’ll reach out to teufel with this question. Thank you for your help!

 

Eni
Moderator
Moderator

Hi @Baskool

 

You're welcome! If you need help with anything else, just let us know. 

 

Have a great day 🙂

EniModerator
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