Spotify Community

Ruthsteele · 2015-08-25

I signed up to the spotify premium trial and have forgotten my password however the email I used to sign up on I deleted... I'm stuck and don't know what to do? I am worried o will start paying to premium and I can't even use it

JoeThomas · 2015-08-25

Hmm.

My best bet is to click here to send a support case to Spotify without needing to log in.

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Ruthsteele · 2015-08-25

Thank you, it's sending my email to my old account so I won't be able to receive the reply do you know how to change that?

MichaelW · 2015-08-25

Hi @Ruthsteele,

Try the following below to send an e-mail through the anonymous contact form.

You may get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

Spotify Community

Cancelled email

Cancelled email

Suggested posts

Let's introduce ourselves!

Help Wizard

Step 1

Just quickly...

Cancelled email

Cancelled email

Suggested posts

Let's introduce ourselves!