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(Samsung Galaxy s8)
My Question or Issue
Hi, I cannot play any song of some artists.
I know the songs are correct because on another phone with another profile I can play them.
Do you know why?
Hey @Laurajr1985, help's arrived.
Does this happen with specific artists? If so, can you send us some examples? Include the URI's of the content.
Also, make sure to perform a quick reinstall, and change your network connection to see if it makes any difference.
Hope that helps 🙂
Hello, that's the same problem with me. For example I can't play any songs of BTS or Taylor swift or the weeknd. I been having this issue past few weeks. I even reinstalled the app so many times yet nothing.
Hey @Laurajr1985 and @SiddekaSadek,
Thanks for getting back to us.
We suspect it has something to do with the host files. Could you try to remove Spotify from the host files to see if that fixes the issue. You can do this as follows:
Hope this helps. Let us know if you have further questions.
Have a nice day.
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