Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free
Country
United States
Device
Desktop
Operating System
Windows 10
My Question or Issue
When im listening to music on spotify and then ads play, after the ads i cant play music again. When i click on a song to play it says the selected song will be played after the ads, but there wont be an ad playing and where the picture of whatever ad should be playing there is just the generic "a brief message from our sponsors" phrase set to a blue background. Have closed spotify and restarted, undownloaded and redownloaded it, logged out and back into my account to try and fix but to no avail. Please help!
Hey @tgoebel, help's here.
We first suggest that you check out your firewall settings to ensure that Spotify has full access.
Also make sure that you don't have any ad-blocker installed on your computer.
Further, make sure that you reinstall the app with the steps here.
Lastly, try switching network connections to see if that helps.
Let us know how it goes, and get back with a screenshot and your Spotify version if it doesn't work. We'll be able to take a closer look.
All the best!
Hi, havent used spotify in awhile since ive been on break but first time i used it again it froze again and wont play music. Just freezes on the 'ad' you see in the screenshot ive attached. I am currently using free spotify version.
Almost two years later and problem still persist..can't anyone fix this?
Hey there @ssmdt1,
Thanks for reaching out to us.
Also @tgoebel Thanks for getting back to us.
@ssmdt1 We'd suggest you restart the device. Then you can log out and log back in to the account.
If that doesn't help, you can give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing this issue.
@tgoebel If you still experience this issue, it's a good idea to try on another device. By doing that we can see if it's a device-related issue.
Keep us posted! If you have questions, you know where to find us.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…