Help Wizard

Step 1


Certain songs just won't play

Certain songs just won't play


So i'v had spotify premium for about 6 monhts give or take and now a few songs will not play regardless wether it's on my phone or computer. It's only a few that i'm certain are available in my country,as the rest of the album has no trouble playing, and have been available until very recently. 

Whenever i try on pc it gives me a blue banner that reads; ''This song is not available. If you have the file on your computer you can import it''. On phone it will not show anything when the song is selected, if you're playing a song when you try to select the unavailable track the song and the little display bar for it will go away and be quiet.


1 Reply

Hey @ughhhhhhh3.


Thanks for getting in touch!


Could you try to do a quick reinstallation first? You can read here how to do this.


If you could also try to listen to music using a different account. Let us know what the result is.


Hope the reinstallation works! Let us know if you have further questions.


Have a nice day.

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