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Changed my country and now I can’t change my plan back to family

Changed my country and now I can’t change my plan back to family

hello, I recently changed my country from the US to Argentina (where I live) and updated my payment method to my Argentine credit card. The problem is that now they are going to renew my plan for an individual plan and I keep getting an error message when I select the family plan. I’m hoping someone from Spotify can help since it was very difficult to even find a way to ask for help! It shouldn’t be this hard. Also I’m trying to add my son to the family account and it says the address doesn’t match. Even if I add the US or the Argentine address, it says neither one is right. 

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1 Reply

Hey there @Meghanlstone,

 

Thanks for posting in the Community!

 

Could you take a look at your Account Page here to see when you'll be charged and also try to change the Premium plan from there? If you're not able to do so, wait for the next payment to go through and then simply change the subscription to Premium Family. It's worth mentioning that the country on your account changes when the charge is processed.

 

When your subscription is changed to Family, then you should be able to invite your son to the plan. 

 

If you're still having issues with the plan and payment, then it's best to reach out to our colleagues from Customer Support that can check things out backstage. 

 

Hope this info helps 🙂

IvelinaModerator
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