Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi!
A couple of days ago google announced chromecast audio multiroom support. So went out and bought two devices.
Then I followed this guide on how to set it up. https://support.google.com/chromecast/answer/6328691?hl=en
Back in the spotify app (ios) there is a new "device" that is a CRA group called Home. When I try to use it it says "connecting..." forever and ever. Nothing happens. But I can play on each of the devices alone without a problem.
I downloaded the radio app TuneIn and tried the exact same thing and it worked without any problem.
Have anyone else experienced the same problem?
The issue occurs for me after I cast to group from my iPone and I decide to cast to a new group, it won't connect. I have to restart Spotify to get it to connect to group again.
I just picked up 2 Chromecast Audios tonight and I'm having this same issue. It's super disapointing. I hope this is resolved somewhat soon or they're going back. I thought this might be the super setup, but the frustration that the Spotify iOS app provides when wanting to simply switch from the Kitchen to the whole downstairs (cast group), ruins the entire experience.
Having to force quit to make this work isn't acceptable. I hope you guys take a second and set up a cast group in the office and try to get this working for everyone soon.
Hi,
same here.
- latest ios 9.3
- latest spotify version
- group of 2 chromecast audio
-> "Connecting ..." forever when outputting to a chromecast audio group.
-> Works fine on a single chromecast audio
-> Works fine when restarting spotify app (sometimes quite slow though)
It's obvisoulsy a bug in spotify app since it can be resolved by restarting the app.
4 months since bug report seems a long time to resolve it ..
Same issue here. Come on Spotify, fix this!
The only manual workaround is to:
1) Start streaming to one of your Chromecasts
2) Go to Google Cast app and Stop the current cast
3) Go back to Spotify app
4) Now you should be able to connect to your group.
was having this issue....just reinstalled spotify on my ios device and now been workign beautifully:
So basically Spotify don't support multiroom on Chromecast Audio ,which is bizarre .. Ive cancelled for now and joined Google Play Music.
Here's the somewhat confused emails I received from tech support
Hi there,
Thanks for contacting us. We'd be glad to help you with your Chromecast's multi-room support. Rest easy, Spotify support is here!
Grouping a bunch of Chromecasts, lets you play songs through them. The multi room function sometimes do not work. Don't worry, it can be easily fixed.
This is only affecting a small subset of users. A permanent fix will be rolled out shortly. In the meantime, please try this potential workaround:
Try rebooting the Chromecast Audio device that is playing music (not the Chromecast Audio devices that are silent) using one of the below methods:
That should let you play awesome tunes through your Chromecast group of speakers.If there's anything else, please let us know. We're always here for you.
Have a nice day,
John
And then not long after when I mentioned this didn't work
Hi Andy,
Thanks for staying in touch.
We apologize for the confusion but it seems that Spotify currently has no support for the multi-room function. This means that you can only stream your music to one Chromecast device at a time.
If you think this is also something other Spotify customers would think is a good idea, be sure to add it to our ideas board. Those who also support your idea can then vote on it or add to the conversation.
We're always looking to bring Spotify to new hardware and devices. But we can’t say at this time when or if any specific releases will be out - we'd hate to let you down with promises we can't stick to! As soon as we've got something to announce we'll let everyone know via the Spotify blog, so keep an eye out.
You can also check out third party apps that may help with this issue. Unfortunately, we don't officially support them.
We aim to provide you the best music listening experience. If there's anything we can do to commit to this, please let us know. We're just a few clicks away.
All the best,
John
that's odd because the email I received, saying they don't support multi room was dated 11th August 2016
When did your issue clear up ?
yeah I know how to configure groups , it works fine for google play music , just not Spotify , and as I've stated Spotify say the dont support multiroom playback ( ie same song playing in different rooms ) on Chromecast audio
Baffled !
mutliroom audio with chromecast audios absolutely works with spotify, someone there is misinformed or confused. i have 4 connected in my house. did you get the googlecast app then group them? once you do that you should see that 'group' show up in other devices in spotify. im listening to whole house audio using my CCA's via my iOS device as we speak!
yeah done all that, rebooted all the Chromecast devices , deleted Chrome app and Spotify app, started again , all play fine individually, but when it comes to the group , which I can see in the apps , it just stays on "connecting" forever ...
The same problem as detailed here , so I'm obviously not the only one
https://community.spotify.com/t5/Other-Partners-Windows-Phone-etc/Chromecast-audio-multiroom/td-p/12...
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…