Community subscriptions

Community subscriptions


I'm having issues unsubscribing from posts etc. on the Community


An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 189F0A20.
4 Replies


Hey @zappe.


Thanks for getting in touch!


Could you see what happens if you try to unsubscribe via a different browser or incognito browsing session? Keep in mind that you can also unsubscribe using a link that can be found in every email notification you receive.


Hope it works! Let us know if you have further questions.


Have a nice day.


Same issue in another browser.

I haven't got any email.


Hey @zappe


Are you only trying to unsubscribe on individual posts? If so, make sure that you go to the thread you want to unsubscribe from, look at the first post on that thread, choose topic options on the left, and choose unsubscribe. 


Is that where you're getting the error? Get back to us with a screenshot, a link to the thread, and time and date of when you get the error message. 


All the best!





No, I'm trying to unsubscribe multiple.


But even if I go to the individual thread I cannot unsubscribe.

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Env: prod