[Connect] Connect to a device / “Unavailable to Control”

[ucchi1]

Plan
Premium
Country
Japan
Device
iMac, iPad, AppleTV, LINN DSM
Operating System
macOS (12.1), iPadOS 15.2.1, AppleTV, LINN DSM
My Question or Issue
I have two Spotify Connect-enabled devices, one is an AppleTV and the other is a LINN DSM.
When I look at the Spotify App on my Mac and iPad, they both show "Unavailable to Control" and I can't connect to either device.
It has worked fine in the past.
Both AppleTV and LINN DSM are connected to the Internet.
From my iPad, AppleTV and LINN DSM are both visible as AirPlay devices, so I don't think it's a network problem.
Are you experiencing problems with Spotify Connect?

[ucchi1]

I tried pairing the device again, but it didn't fix the problem.

1. log out of the Spotify App on AppleTV
2. log in to the AppleTV Spotify App and pair it.
3. restart Spotify App on Mac
4. leave the Connecting to AppleTV display

[ucchi1]

The following fixed the problem. I don't know why.

1. Playing a song in the Spotify App on AppleTV
2. AppleTV device can now be specified in the Spotify App on Mac.
3. LINN DSM can now be specified as a device and played.

[ucchi1]

The problem came back.
I used the same method as before to recover.
When the TV is turned off, the AppleTV is also turned off. (HDMI ARC)
The AppleTV was turned off between the last time the problem was fixed and the time the problem occurred.

When one device shuts down, does it assume that the other devices can't connect either?

[Jeremy]

Hi there @ucchi1,

Thank you for reaching out to the Community. You've done a real great job with the troubleshooting so far.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this. 

We also suggest that you restart your router after you performed the reinstall and log into your account.

Let us know how it goes 🙂

Take care!

[ucchi1]

I haven't had any problems with Connect since Wednesday. I will try the "clean reinstall" if the problem occurs.

Thanks.

[Kaihaan]

I've had this problem a few times and couldn't figure out why it seemed to fix itself after a while.  I think this is the answer.  SPOTIFY THERE IS A BUG HERE THAT YOU NEED TO TRACK DOWN!

[Ketziah-]

I have the same problem and done the clean install but it didn't help.  

[Eni]

Hey there @Ketziah-, 

Thanks for getting in touch about this here in the Community. 

Could you let us know on which devices are you getting this error message?

On another note, does the issue persists if you use a different internet connection?
 

Lastly, we'd like to know if this started happening after a specific event such as an update.

Keep us posted.

[Ketziah-]

Hey!

I'm using Macbook Air and iPhone 12.
I switched to other Wi-Fi and still it didn't work. Both my devices are up to date. The screenshot is from my mac, I'm using spotify app, but I tired the browser too with no luck. On my phone I can switch to play on mac and control.

[Yordan]

Hi @Ketziah-,

Thanks for sending these details.

Could you let us know whether you're on Free or Premium? If you're on Free, then this is the intended behavior, as the desktop app supports on-demand playback, while the mobile app doesn't. Thus, your phone is greyed out, as you won't be able to use it as a remote control.

In case you're experiencing this with a Premium subscription, it's worth disabling DHCP your phone and Macbook in your network settings as well as setting the DNS server to the following: 64.225.68.86.

Let us know how it goes. Cheers!

[Ketziah-]

Thanks for the clarification!
Recently I switched from premium to free. Back then I was able to use this feature, now I understand it why I can’t anymore. 

[AlejaR]

Hey @Ketziah-,

Thanks for your reply and for keeping us posted 🙂

We're really glad this help. We recommend you to check this article, in which you can read more about how our free experience works on mobile devices.

We hope you found this helpful. Let us know if you need anything else. 
 

Cheers!