Daylist that appears vs. what plays is incorrect

[zoedoesntlivehere]

I've found that when I click to play a daylist via Spotify in a browser (Edge) that the title of the daylist and the track listing does not actually match the queue of songs that's playing. For example, my current daylist is entitled "chill hip hop lyrical afternoon", featuring tracks by Kendrick Lamar, Tyler, the Creator, MF Doom, Frank Ocean, etc. What's playing is a daylist called "indie chill psychedelic pop thursday afternoon", featuring tracks by King Krule, Mac Demarco, Fleet Foxes, The Shins.

I've tried: refreshing the page; playing a different playlist then returning to the daylist; clicking on one of the tracks in the daylist, but nothing happens.

[AlejaR]

Hey there @zoedoesntlivehere,

Thanks for posting in the Community and welcome.

Since you mentioned this is happening when using the web player on the Edge browser, we'd suggest you make sure to clear its cache and cookies. That way, you can make sure the stored info on those is not leading to the Daylist not displaying the right content.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• Does this happen when using a different browser?
• Does this happen on a different device such as a mobile?
• Does this happen over WiFi? Ethernet? Both? If possible, you can create a hotspot from a phone and connect your computer to it, to see if you notice any difference.
• Did you notice if this started to happen after a specific event such as an OS update? If yes, please send us the details.

Keep us in the loop!

[violetvolume]

Hey, I am having this issue as well, both in the desktop app on two different computers and on the mobile app. I have cleared the cache on all three devices. I have tried it on the web player and it will display the correct daylist title, but the list of songs is the same list of songs that appears under the incorrect daylist title in the desktop app. It happens over WiFi. When I click "play" on any device or player for any of the songs in the playlist, it says "Spotify cannot play this song right now." None of the songs playing in the queue appear in the playlist. I don't think this happened after an update, but it started on my phone and now persists on all devices.

[AlejaR]

Hey there @violetvolume.

Thanks for posting here and for the info shared. 

Just to confirm, do you use a VPN service? If yes, we'd suggest you set Spotify as an exception there. Keep in mind Spotify doesn't officially support VPN. This means that issues with the app while using VPN are expected behavior.
 

On another note, do you use any cache-clearing or task-killing apps? Take into account that these apps can affect the performance of the app. If yes, try switching those off.
 

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The Spotify version you're running on the affected devices.
• The make/model and OS of the affected devices.
• Does this happen while using Connect?
• Does this happen if you use a different internet connection? As mentioned above, you can create a hotspot from a phone and connect your devices to it, to see if you notice any difference.
• A video recording of what you kindly mentioned. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!

[violetvolume]

Hi,

I do not use a VPN service or any task-killing or cache-clearing apps.This happens regardless of the internet connection I am  using. The Spotify version on my phone is 9.0.44.478. The Spotify version on my desktop(s) are Spotify for Windows (64 bit), 1.2.64.408.g0a9b557c (I am aware that the screenshots indicate an update is available; after taking the screenshots I updated the desktop app and the problem persists.) I don't know how to include a video recording, but I do have screenshots from both desktop and phone. You can see that the list displays "minimal synth trad goth wednesday afternoon," and the queue displays "witch house grave wave wednesday afternoon." You can also see the error message I get when I click "play" on any of the songs in the main list "Spotify can't play this track right now."

[Ivelina]

Appreciate the cooperation and screenshots @violetvolume.

It looks like you're streaming to an external device (probably a speaker), but just to be on the safe side, could you let us know if the behavior persists when you're not streaming to another device, but the playback is directly from the phone/computer? 

As the daylist updates quite often, can you also let us know if the behavior continues with all newly-generated playlists?

When it comes to the error message on the computer that "Spotify can't play this right now...", I recommend having a look at the comments in this thread and specifically the info in this post. For some users, what helped is that in their Advanced Audio Settings they disabled any sound effects or enhancements that may be enabled at the moment. Could you also take a look at the Sound Settings on your PC?

We'll be on the lookout 🙂

[violetvolume]

Hi Ivelina, the behavior persists with or without streaming or casting to another device (e.g., Bluetooth headphones, in-vehicle audio system). However, it does not happen with every daylist; just some of them. I haven't been able to discern a pattern in the time of day so far. I have enabled Spatial Sound for Windows and I do not have any audio enhancements active.

[Eni]

Hey @violetvolume, 

Thanks for getting back to us.

To check if the issue is related to an incorrect syncing, we'd recommend logging out from your account on all your devices by heading to your Account page > Security and privacy > Sign out everywhere. Then log back in on one of your devices to check if the issue persists. 

If this doesn't do the trick, you can try unfollowing the Daylist, then logging out and back in again twice in a row (this will help trigger a sync between your account and device) and then following it again. 

If none of the above makes any difference, could you copy the Daylist's URI, open the web player in an incognito window and paste the playlist's URI in Search to see you can see the correct info there? 

Keep us posted on how it goes.