Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
For the last week or so my playlists will not load. When I enter the playlists sometimes after 3-4 minutes they will finally be loaded. Most of the time I need to switch off the AVR from power to get it active again (otherwise it gets stuck in search or playlists and will not react to any remote commands). Any help will be much appreciated but it seems it is not Denon playing tricks on me by Spotify has some issues (see some other subscribers complaining their playlists will not download either).
Solved! Go to Solution.
My playlists now download as they should - just a few seconds needed. Everything works perfect now. There was definitely something very wrong on Spotify side and not as suggested originally - on Denon's. Anyway, let's keep fingers crossed it is going to work seamlessly from now on. Thank you for your interventions with Spotify as my isolated voice would not be treated seriously I am afraid.
here the same to with X4000. All is freezing when I choose Playlist.
I tested today again, it is really only the "playlist" that let the denon freeze for 3-4 minutes...
I called Denon, they say that I have to resett the denon or pull of the power cable from Denon and from Fritzbox but I have the feeling that it is a spotify problem
I have a Denon Ceol and the exact same thing is happening to me. My 'Starred' list loads no problem, but 'Playlists' will not load. Very frustrating!
I hope spotify is waking up now?
Got the same problem on Denon RCD-N8 since december 2016.
The stared and all other playlist freeze my Denon for some minutes and after that I get the message "empty list".
I have the same problem with my Denon 2113. I think it is sth with Spotify and not Denon:
- I have reinstalled firmware on my Denon - it did not help.
- It works ok when I log in as another Spotify user with few playlists.
- It stacks when I use my account - I have quite many playlists.
denon asked me today to try this playlist thing with a denon testaccount. I tried it. It was the same ....
sorry I meant:
denon spotify asked me today to try this playlist thing with a denon spotify testaccount. I tried it. It was the same ....
at the moment it freezed with "starred" to here...
I'm going to try contacting Spotify on Twitter. Perhaps if everyone else could do the same; they might take notice. @SpotifyCares and we'll see how much they do actually care.
another answer from today:
vielen Dank für dein Feedback.
Wir suchen immer nach neuen Möglichkeiten, Spotify zu verbessern.
Wir befassen uns zurzeit näher mit diesem Thema und melden uns bei dir, sobald wir nähere Informationen haben.
Bitte wende dich an uns, wenn wir dir in der Zwischenzeit bei weiteren Fragen helfen können.
Spotify sent me a test account log in to try. This made no difference as I expected.They clearly haven't raised it as an issue if they are continuing to tell everyone to do the same thing? Please tweet both @SpotifyCares and @DenonUK. Give them a link to this thread too.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…