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For the last week or so my playlists will not load. When I enter the playlists sometimes after 3-4 minutes they will finally be loaded. Most of the time I need to switch off the AVR from power to get it active again (otherwise it gets stuck in search or playlists and will not react to any remote commands). Any help will be much appreciated but it seems it is not Denon playing tricks on me by Spotify has some issues (see some other subscribers complaining their playlists will not download either).
Solved! Go to Solution.
How did you contact them? I have been contacting @SpotifyCares on Twitter and they seem utterly clueless.
Same problem with my denon avr 3313 since 2 weeks. Wait 3-4 min before receive my playlists, or playlists empty...
I got the following response from Denon today:
I face the same problem with a Denon Ceol N5. Have also been in touch with the Spotify Support and they did switch my account from a "facebook-created" one to a "Spotify-created" one. However, to no avail, issue still persist!
Spotify support mentioned something about issues with accounts having +200 playlists, however, this has never been a problem before. The issue started only ~2 weeks ago.
Hope they will fix this soon!
@dan741: Spotify Support referred to +200 playlists, not songs in a playlist.
I have 32 and it is not working....
Mine is resloved too! Happy Days. Still, it's important to get on to these helpdesks and pressure them in to doing something when an issue like this arises.
They were slow enough to even admit there was an issue.
Well done to everyone who bothered to contact them.
Well, the playlists load a bit faster but it is still far from perfect and as it should be... 1 minute waiting time instead of 3-4 or never.
it needs 50-60 seconds here (x4000) Thats to long. Normaly it was a 5 second waiting.
It seems they at least have done something to rectify but we need to wait for the final solution - it used to be just a few seconds for the playlists to load....
I didn't change any settings except for deleting my offline devices on my Spotify account website and some of the old playlists but to no major or noticable improvement. This morning however the playlists seem to download almost as fast as they used to.... Not perfect yet but far more acceptable than the last 2-3 weeks.
My playlists now download as they should - just a few seconds needed. Everything works perfect now. There was definitely something very wrong on Spotify side and not as suggested originally - on Denon's. Anyway, let's keep fingers crossed it is going to work seamlessly from now on. Thank you for your interventions with Spotify as my isolated voice would not be treated seriously I am afraid.
What about your Starred songs?
I've noticed that as long as my Ceol N8 is on, it 'remebers' tracks that I mark as starred.
But when I turn it off and on again I get '(Empty)'.
It also doens't synchronize with Starred tracks in Spotify web client.
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