Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Disconnect Devices Not Listed in Offline Devices

Disconnect Devices Not Listed in Offline Devices

I am attempting to remove my sister's Amazon Tap from my Spotify account, but to no avail.  It's NEVER listed as an offline device nor am I able to disconnect it from my account settings in the browser or the desktop application.  

This seems like a completely obvious thing to want to do if you temporarily connect your account at a party or some other reason.  Why is removing her (and her constant interuptions of my music listening) so difficult?!

1 Reply

Hello and welcome to the Spotify Community! I'll help you out on this one 🙂


To take care of this issue, please head to the Account Overview. In there, click on "SIGN OUT EVERYWHERE" and then you'll have to re log on your devices. I'm sorry but this is the only way!


Once you've followed these steps, you should be free of the Amazon Tap!


If anything happens, please do not doubt about letting us know 🙂

Have a nice day!

Suggested posts