Email links dont work

Reply

Email links dont work

Ashleymx
Casual Listener

I've only clicked the links in Spotify emails a few times but they never do what I expect.  Today I got the promo email for the new Pearl Jam album Sirens.  All 4 links in the email take me to a generic Spotify page suggesting I get spotify but  I have it and its logged in.  There is no sign of the Album when I search Spotify either?

11 Replies

Peter__
Community Legend

Just had a quick dig for you, is this it?

 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Ashleymx
Casual Listener

Yes thanks.  I actually found it just then too.  I thought it was an album but its just a single.  My real issue though is the links not going anywhere in the promo emails they send out? 

Peter__
Community Legend

Yeah I have seen a few reports of this lately, don't worry I'm currently in the process of gathering details and making the Spotify team aware of this 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Richard
Roadie

Hey,


Could you copy the exact email you're having trouble with into this thread so we can take a look?

 

We can then pass it onto the notifications team.

 

Thanks!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

jaknudsen
Gig Goer
Hi, here's the e-mail content:

Hei, Jan Andreas!

A Song for Arthur's Day E.P. av The Waterboys er nå tilgjengelig på Spotify!

Sendt til jaknudsen@gmail.com. Deaktiver varsling
Spotify Ltd. 30 Great Pulteney Street,
London W1F 9NN, Storbritannia

Richard
Roadie

Thanks!

 

The links all take me to the track page in Spotify. For you, they're just going to spotify.com - is that right?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Peter__
Community Legend

Would you guys be able to check your flash player is up to date? 

Got similar reports that said updating flash fixed the issue. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Joe
Community Legend

@Peter__ Do those links work for you? They open my client which returns "link not found". I can't think this has anything to do with Flash?

Peter__
Community Legend

Yeah, the link above redirects to:

http://open.spotify.com/album/7bsVy3KNWr90odwWV3t0iB?username=jaknudsen&template_name=notify_new_alb...

 

for me and it opens in the client. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

jaknudsen
Gig Goer

Hi again,

 

the links now open the song in the web player. I haven't done any changes to mye Flash configuration.

Richard
Roadie
Strange.

Let us know if you spot any other weird behaviour in our emails!
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
SUGGESTED POSTS