Extended data been sent to me. Missing data from October to January 2023

[JamieSomerville]

I've just received all my extended data from spotify but I seem to be missing a few months of data from 2022 (as seen in the screenshot attached). Was wondering if you could help me with this 🙂

[JamieSomerville]

Hey folks, 

We hope you're doing great.

We can confirm that this should be fixed now! You should see your complete data if you request it on your account page.

We really appreciate all your reports and comments on the matter, and we know you’d like to make this an opportunity for Spotify to become an incredible app.

We'll be here if anything else comes up. Thanks for your understanding.

[amygibbs]

when i try to request my data again it just says i’ve already requested it so i cant. how is it possible?

[amygibbs]

thank you

[BlackNewton12]

So is the problem fixed? Just have to ask for the data again?

[banrawr]

Plan

Premium

Country

United States

Device

iPhone 14 Pro Max

Operating System

iOS 16

My Question or Issue

During the last wave of spotify handing out data (Feb 10), there was an issue with missing/corrupted data from the time period of Oct-Feb. I can confirm this as I was reading through the .json files and saw that all information on the streams during these dates were missing (unknown/null). I saw posts about this issue being fixed so I decided to request my data again on Feb 24. Data came in today, but the data for Oct-Feb is still missing just like before. Are they not going to show up at all, or is the issue not resolved yet?

[Shearergol]

Still not fixed. Got my extended data again today, still missing the same time period 🙄

[synex_tg]

Same...

please give an update

thank you

[Aequinox]

I requested my data for the very first time on February 25th, received it today, and still the period from October 2022 - February 2023 is missing. so no, they didn't fix the issue.

[rvzgar]

Got my second extended data today, and nothing has changed. Issue still continues.

[tiak17]

The issue still isn't fixed when I look at the extended streaming history files others and me received. Essential info like track uris and other infos that should normally be there are just not included for all streams in the period from October till Feburary. Spotify claimed to have fixed it via all support channels we've contacted them but that's not the case, as the data heavily corrupted for the data in the last months. It's just disappointing and embarrassing!

[AlejaR]

Hey folks,

Thanks for posting in the Community and welcome. 

We understand where you're coming from and we really appreciate the time you took to report this on us. In this case, the best way to go would be to get in touch with our Customer support team, so they can help you check on this. You can find out how to contact them here.

If you have any questions or need a hand with anything else, we're always a post away.

Take care!

[Snowpop]

I got in touch with Spotify Support and they randomly requested the technical log files for me (haven't asked for that) and when I asked for my data that was missing they told me to wait a couple of days, after which they will send me the complete version. I have no faith in this.

[Snowpop]

Note that they are legally required to provide this info so they got a problem

[salesforceshanks]

Same issue, when I contacted support they said I had to wait for the current extended steaming download to expire before I could request another one. Which is a bummer. I asked if they could expire my current request and they said no. womp womp

[kevdel10]

I contacted the customer support team, they reassured me that the problem was fixed and sent me my data again, which had the same problem. What now?

[Kherity]

Has anyone been provided additional information around the ‘missing’ data? As in, do we know if this data exists *somewhere* and this is a matter of locating it / re-running the request or are we to conclude that for ~3 months Spotify had an unremediated error impacting the completeness and accuracy of user data? Is the impact of the aforementioned “technical issue” isolated to what content was streamed or could this have impacted the integrity of PII data? I know we all seemed to be focused on tracking listening stats here but given the surprisingly broad scope of personal data collected, some of which is shared with third parties, I’d appreciate some assurance that there are effective controls in place to ensure the confidentiality, integrity, and availability of my data is maintained appropriately.

[Kherity]

@kevdel10 - This is what I tried to just get support to confirm when they submitted another request for me... Given these requests for data/rectification of inaccurate or incomplete data are protected under GDPR, really feels like saying it's fixed and they are reprocessing is, at least in part, an effort to reset the 30 day allowance they have to provide the data

[ColeMcNeil17]

A month without any updates? Embarrassing.

[cassiebroadway]

I just downloaded mine and have the same issue. Missing dating from the same time period mentioned here. 

[milkink]

same problem here, re-requested my data and its still missing streams from october to february :((

[rvzgar]

Apparently, my friend got his data which was previosuly missing oct-feb months. So request again and hope it will be fixed now.