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(Devices - using a desktop Mac and iPhone )
My Question or Issue
My band has an EP and I want to share it on facebook using the preview player thing. However, whenever we share the link from Spotify (the album link), all we get is a white preview box with the cover of the album.
What we should be seeing is an interactive preview (see the example below with Taylor Swift).
We have a verified artist account and it does not work, whereas other artists aren't verified and have the same amount of followers. I tested this with Spotify artists that are similar to us in following they are able to get working Facebook preview link.
What can I do to get the interactive Facebook link when I share my album link?
I used the Facebook debugging method people have posted about and it still won't update. This doesn't make sense and I am at the point where I believe it's a bug on my account? Somebody, please help me because we want to promote our music online and the link preview is extremely outdated.