Facebook Story Share has no music

[Thecannon13]

In August of 2019 Spotify rolled out a feature that would allow for a short clip of a song to be played when you would share to a Facebook Story. Here's a link from that announcement:

https://artists.spotify.com/blog/share-your-songs-on-facebook-stories-now-with-music

This feature is no longer working. When I share a song to my Facebook story, it will play the album art/video along with the name of the song and artist...but no music is playing.

I've tried uninstalling and reinstalling both Spotify and Facebook, clearing my Spotify cache, and trying to share from multiple devices. Nothing is working. Is this still a feature?

Plan: Premium 

Country: United States

Device: Samsung Galaxy S21 Ultra & iPad 10th generation.

Operating System: Android 13 & iPadOS 16.2

[Joan]

Hi there @Thecannon13,

Thanks for reaching out. If this is regarding music you have uploaded yourself, it’s best to contact our Artist Support team for this, they can assist you further. If you're trying to share regularly as a user, please send us a video of this behaviour and we'll take a look.

Hope this clears things up.