Falling out of love with Spotify

[Jeffo123blue]

Hi all I have had Spotify premium for over 12 months and have it syncd to my I phone and I pad. Over the last week or so I seem to keep having to re download everything pulling the available off line toggle over to green and waiting for everything to down load. I did it on my I phone the other day and my ipad yesterday, this morning though again my phone had nothing to play off line. I am currently again down loading everything again. Any tips ? Can't understand why suddenly this is happening I use it every day (Phone) and have just over 2000 tracks. Any words of wisdom ? Is the 29 day limit is reached on my ipad would this also affect my phone ?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.