Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


FireTV Stick - no control board with some followed playlists

FireTV Stick - no control board with some followed playlists


Free account




Amazon FireTV Stick

Operating System

Fire OS (606753920)


My Question or Issue

I have a free account, like I said earlier.

So I follow some playlists I like and now I have a serious question.

With some playlists, there is no issue at all, normal playlists your find due to search on the FireTV-app.

But I stumbled over some (one a few weeks ago before I got an updated version, and now, a few minutes ago) playlists, I guess, that don't allow me to skip, shuffle or even pause, because when I play them, there's no control panel. I can't do anything and to pause the track I have to shut down the app completely (or wait for an ad, cause that's when I get a control panel, but only for this specific ad!!!)

I have these issues only with a few followed playlists, not all. I have playlists I've been following a shorter time than the first with this issue.

So, I asked my father a few minutes ago, he downloaded the app, made a new profile to proof my concern with the same playlist, and it's the same with his TV. He has not a stick but a box(?), so it has to be the app.

It's a really annoying bug, and I hope, there's a fix for it, or else I have to look for anothet way to play my music, because it's really annoying to always have to shut the whole app only to 'pause' a playlist for a few minutes.


(The photo I attached is from a few minutes ago while the Rupaul song was playing, the third of this playlist...)

1 Reply

I had this same problem today and think I just figured out that the playlists that don’t work are playlists with emoji’s in their names. I tried removing the emojis from playlists that weren’t working and now they’re working perfectly!

Suggested posts