Help Wizard

Step 1


Foi cobrado 2 vezes no mesmo mês.

Foi cobrado 2 vezes no mesmo mês.

Foi cobrado no dia 10 e no dia 14
1 Reply

Hey there,


Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.


Spotify charges an account only once per month. We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.

Keep in mind that it's possible you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.


Lastly, you might have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.


On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you 🙂 

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