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Ford SYNC Issue

Ford SYNC Issue

So I have a Ford model which uses SYNC as its bluethooth application when connecting to devices. Recently when I or a passennger connect Spotify to it we lose the ability to control Spotify from our phones. In that after a few secs when you pull up Spotify all that shows is a blank screen and the Spotify & Ford logos. As such I can't get it back to showing the normal Spotify Screen without turning off my bluethooth and disconnecting it from SYNC which prevents me or anyone from looking for any other song other than what on the current playlist which is annoying. This are rececnt events and this was not happening before, please help! See screenshot attached

Screenshot_20160612-193827 1.png
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