Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?
Solved! Go to Solution.
@cacahead1 wrote:
Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?
Welcome to the community! have you tried a clean reinstallation and see if that helps?
I am having this same issue on Mac OS X El Capitan, which has been ongoing for a few weeks. I have cleared the cache as well as deleting and re-installing the app. Nothing seems to help.
@cacahead1 wrote:
Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?
Welcome to the community! have you tried a clean reinstallation and see if that helps?
This worked. Thank you!!
I am having this problem. I listen to the web player so there shouldn't be anything to download or reinstall. This has only started happening the past few days. What's the problem?!
It does appear to be an issue for a number of users over the past few days.
I am aware it has been passed to the Spotify teams for investigation.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I tried to give you kudos for this comment but it said:
"Authentication Failed.
I am having the same issue with the web player.
I am having the same issues with the web player. I can't download the full version onto my work computer so I have to use the web player. Everytime an ad plays (the only ad I ever hear is for Lowe's) I have to close and re-open my browser to continue listening.
I am having the exact same problem. I just reload the page, and it fixes it until the next ad (but it's really frustrating when you lose your spot when on shuffle). Its been doing this for 3 days or there abouts.
hi. i have the same problem with the web-version of spotify. spotify stops while (?) playing an advertisment. very very annoyning. it seems the general rule in computerland: annoy people as much as possible as nobody can charge you for the trouble.
That issue on the web player has been passed over to the Spotify teams to investigate.
For updates keep an eye on this topic.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
About time this problem was sorted,driving me round the bend.
Same problem with a lockdown after an advertisement. I have tried re-installing several times. It sometimes works for a while but does eventually resurface.
Same problem and I read your suggestion of a reinstallation. I did reinstall and it still occurs. Any other ideas?
Hi kamcye
Afraid not. This worked ok for me, been no problem since.
I'm losing my mind every time it gets to that ad I have to close and reinstall grrrrr
I'm having the same problem and reinstallation doesn't fix it. 😞
That doesn't work does anyone have a solution?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…