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Freezes after advertisement

cacahead1
Casual Listener

Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?

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Accepted Solutions
Solution!

MichaelJerzak
Composer

@cacahead1 wrote:

Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?


Welcome to the community! have you tried a clean reinstallation and see if that helps?

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Solution!

Utopus
Newbie

I am having this same issue on Mac OS X El Capitan, which has been ongoing for a few weeks. I have cleared the cache as well as deleting and re-installing the app. Nothing seems to help. 

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35 Replies
Solution!

MichaelJerzak
Composer

@cacahead1 wrote:

Hi. My Spotify always freezes after an advertisement finishes. It won't let me play any other songs. I have to exit and open Spotify again to fix this problem. It's the same advertisement everytime (Squarespace). Other than that, it works great! Any suggestions?


Welcome to the community! have you tried a clean reinstallation and see if that helps?

cacahead1
Casual Listener

This worked. Thank you!!

MichaelJerzak
Composer

@cacahead1 wrote:

This worked. Thank you!!


you're Welcome!!! 🙂

Alex_BAT
Casual Listener

I am having this problem.  I listen to the web player so there shouldn't be anything to download or reinstall.  This has only started happening the past few days.  What's the problem?!

Peter__
Community Legend

It does appear to be an issue for a number of users over the past few days. 

I am aware it has been passed to the Spotify teams for investigation. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

buggerthat
Newbie

I tried to give you kudos for this comment but it said:

 

"Authentication Failed.

 

  • Authentication Ticket Mismatched, failed authentication."

I am having the same issue with the web player.

amy123
Casual Listener

I am having the same issues with the web player. I can't download the full version onto my work computer so I have to use the web player. Everytime an ad plays (the only ad I ever hear is for Lowe's) I have to close and re-open my browser to continue listening. 

i_standout
Newbie

I am having the exact same problem. I just reload the page, and it fixes it until the next ad (but it's really frustrating when you lose your spot when on shuffle). Its been doing this for 3 days or there abouts.

wimenmareike
Regular

hi. i have the same problem with the web-version of spotify. spotify stops while (?) playing an advertisment. very very annoyning. it seems the general rule in computerland: annoy people as much as possible as nobody can charge you for the trouble.

Peter__
Community Legend

That issue on the web player has been passed over to the Spotify teams to investigate. 

For updates keep an eye on this topic.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

tbear2
Casual Listener

About time this problem was sorted,driving me round the bend.

headgold
Newbie

Same problem with a lockdown after an advertisement. I have tried re-installing several times. It sometimes works for a while but does eventually resurface. 

tbear2
Casual Listener
Problem solved!
After I downloaded the latest version of Spotify the problem disappeared. And has been ok for the last 2 or 3 days.

Kamcy
Newbie

Same problem and I read your suggestion of a reinstallation.  I did reinstall and it still  occurs.  Any other ideas?

tbear2
Casual Listener

Hi kamcye

Afraid not. This worked ok for me, been no problem since.

JanetCaple
Newbie

I'm losing my mind every time it gets to that ad I have to close and reinstall  grrrrr

newdee827
Newbie

I'm having the same problem and reinstallation doesn't fix it. 😞

Takai
Newbie

That doesn't work does anyone have a solution?

Raddddddiohead
Casual Listener
I've tried a reinstallation. It still freezes.
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