Fui debitado no meu cartão mas o premium não foi ativado

[#1]

so le ali fio

[Vasil]

Hey there,

Thanks for reaching out!
Hope you don't mind us replying in English 🙂

If your card was charged but your Premium has not been activated, there might have been a delayed communication between our servers and your app.
In this case, if the issue is still present (as such situations usually resolve themselves fairly quickly), I'd advise logging out of your account and back in twice in a row. This will trigger a manual sync of your settings.

In case this doesn't help, you can check if your payment receipt is visible on your account page here.
If the payment is not visible there, it may not have gone through or you may have activated your Premium on a different account.
You can check if you have another account by taking a look at the steps from this FAQ article.

Keep us posted on how things go 🙌🏼
We'll be here for you should any further questions arise.