Getting Error 100 for Apple TV app

[oivindi]

Plan

Premium

Country

Norway

Device

Apple TV (A1842)

Operating System

tvOS 14.2

My Question or Issue

After today's outage (16. December) I can no longer use the Apple TV Spotify app. Everything else seems to be working fine, including the iOS app, but when launching the Apple TV app, I immediately get the "Something went wrong Error 100" message. Have tried restarting Apple TV, re-installing app etc., but not working.

Anyone?

[TimHsueh]

Me too,today

[Ivan]

Hey @oivindi and @TimHsueh, 

Thanks for searching for the answer you need here! 
 

If you get this error message it's a good idea to try a clean reinstall of the Spotify app. This will get you the latest app version with all necessary updates. 

In case this makes no difference, send us a screenshot of the error you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Hope this helps. Keep us posted.  

[theio87]

I have this error as well, tried everything in your reply. Still get the error 100 message. Tried to uninnstall multiple times. Any other suggestions?

[kennysilver]

Same here on Apple TV

[AlejaR]

Hey folks,

Thanks for your replies in this thread 🙂

@theio87, just to confirm, is this happening with other apps on your Apple TV or is it just Spotify? If not sure, it'd be awesome if you could check. Make sure, on another note, that your app and device are up to date.

Did you notice any difference if you change the internet connection you’re using? You can create a hotspot with your mobile device to check.

@kennysilver, can you share with us the troubleshooting you've already done? If not done yet, you can start by forcing the closure of the Spotify app. To do it, double tap the home screen button (on the Apple TV remote) > Swipe up Spotify. Once you've done that, make sure both the app and your device are up to date. Then restart your device.
 

We'll be on the lookout for your responses.
 

Cheers!

[theio87]

Hi, this was only the spotify app. Got it to work again after several re-installations of the app and restarts of the apple tv. So problem fixed for now. The apple tv was up to date when the problem first occurred. When it comes to the internet connection, all other apps and devices were connected the whole time.

[AlejaR]

Hey @theio87,

Thanks for the reply and for the info shared 🙂

We really appreciate you keeping us posted about this inconvenience. Let us know if the app starts behaving again. 

If you need anything else, the Community is here for you.
 

Take care!