Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Premium (Telia invoice)
My Question or Issue
Looking for a way to connect my Google Home device to my Telia Spotify Premium Account. Logging in to Spotify, it says that my account is "free". I am a paying customer and have been so for many, many years. What steps can I take to get this issue reolved? Please advice.
Solved! Go to Solution.
It is now verified that Spotify has two accounts with the same email registered. I can choose to log in either with my email or my userID with the result that two entirely different accounts are reached. The one used with my userID is a PREMIUM account and when logging in with my email I am able to reach a FREE account. Both accounts have the same email (identical) registered. However, the problem – linking from my Google Home is now solved. I log in to the PREMIUM ACCOUNT using my userID instead of email. (I did not think it was possible to have two accounts registered with identical email adresses). Anyway, still puzzled but happy beeing able to use the voice commands on my Google home for specific songs etc.
Thank You so much for your help. Maybe this could be forwarded somehow to the Spotify team? Possible bug in the system?