Google home not recognising premium account

[MargieA]

I have Spotify premium.  Google home has that as default link in the music tab. I can cast from within Spotify to the mini speaker fine. But when I use voice and ask for a song it just tells me choosing songs only available to premium subscribers. I have unlinked and relinked.  As well as turning power off.  Am I missing something obvious?

[Ivelina]

Hey @MargieA,

Thanks for posting this thread!

Just to be on the safe side, could you go to the Account Page in order to see which account you're logged into and if it's on Premium? We also recommend making sure you're logged into the correct Premium account within the app and you can check this via the Settings in Spotify. 

After that, please unlink Spotify with Google and then follow the steps in this article in order to link them again.

Let us know if that does the trick 🙂

[MargieA · Accepted solution]

Thanks for these pointers. I tried various things and finally figured out it was not a problem with Spotify but instead with my Google Home app that was not connecting to the Google mini speaker.  The problem is now fixed. For the benefit of anyone else who has this problem I was able to fix this by doing a hard start on the Google mini  (press and hold the tiny round spot underneath just near the power lead) which restarts the Google home system. It wasn’t sufficient just to turn the speaker off and on. 

[Maria]

Hey there @MargieA,

Thanks for keeping us posted and for letting us know what worked for you!

We're happy to hear you're back on track. Should anything else appear, the Community is here for you.

Cheers!

[#5]

my google speaker plays my spotify music but wont recognise i have spotify premium and wont let me choose individual songs.
Ive checked all the answers on line and checked the accounts are the same and logged out and logged in on both spotify and google home

[crapufish]

Hello

I have already an existing premium plan. Both in the app (iOS) and on the computer (Mac), when I am trying to listen to Spotify on my external speakers (both of them are Ruark), I see the error "get Spotify premium to listen". I am logged in with the correct account, I tried to reset the app from the troubleshooting menu, logged out and in again etc. Nothing seems to help.

What is the problem?

Thank you!

[qwertyuiopleowo]

This happens on Android as well

 

[MonikaP95]

Have the same with Google speakers, can connect, but then Premium subscription does not work.

[Fozbat]

Perfect answer. This was really bothering me for some time.  Thankyou