Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am trying to listen to a song on my desktop. I have a premium subscription. The song that I am trying to listen to is "call me out Punctual remix by Sarah Close". I can listen to this song using my phone without a problem. Also the web player is able to play the song without a problem! but when I am trying to listen to is on my desptop it is grayed out (and when I am controlling my desktop with spotify connect with my phone, it stops playing and says it's unable to play that song). I am very confused why that is. I can listen to it perfectly on my other devices and even on my destop on the webplayer so I assume their is no region block (I also know from the artist that the song is released to the whole world now (twitter))> I hope someone is able to help me with my problem. Thank you very much in advance!
BTW, I live in Belgium.
Solved! Go to Solution.
That's weird. it plays fine for me.
Is it only this song that you have trouble playing? All the other songs you are trying to play work?
My suggestion is if you want to play that song, you can play it on your other devices in the meantime. I think it's just a temporary problem and it should work again if you try again later today or tomorrow.
Then if you are still having trouble you can post back and this can be looked into further.