Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Having trouble on looking for musics

Having trouble on looking for musics

I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics. 

Besides, sometimes music stops for no reason! 

Please, could someone help me?!! 







Samsung Galaxy 8

Operating System



2 Replies

Same issue. Music just stops playing randomly and closes whatever playlist I was listening to. I have to completely close Spotify at that time to even play anything. Also can't search any besides top artist. Everything else is lost. If I search the exact song I am streaming from Spotify, it can't find it. Search the artist, cant find it. I can't really figure out how Spotify can go months at a time not fixing features and then expects me to pay full price for a service that doesn't fully function. 

Hey @tmsgalvao950.


Thanks for reaching out - we'll be glad to help you out with this 🙂


Can you be a bit more specific about the issue you are facing with searching for music on Spotify? 

  • What are you trying to search for exactly?
  • Are you searching via WiFi or 3G/4G?

It would be really useful to have a screenshot illustrating the issue. 


In any case, what might help would be to perform a clean reinstall of your mobile device, and to try logging out and back in again to your account.


Let us know how it goes!



Suggested posts