I'm having trouble when playing some specific musics in my Spotify. I try to play it but it never plays, whereas in my friend's spotify it plays perfectly. I also tested a new account and it seems that the problem is my account and not my device. I tried changing the configurations, changing the e-mail, reinstalling the app, turning my cellphone on and off and none of this helped. The PC version asks me to authorize the song in the app but there's no option to do so...
Some of the musics I'm having problems are As We Fall (league of legends) and Lurk (the neighbourhood, which I managed to play a while after and I don't know how).
Plan: premium
Country: Brazil
Device: both Android (Moto G6) and PC (Windows 10)
Hi @user-removed, thanks for writing!
Are those songs local files or regular Spotify songs? What message do you get when trying to play it?
Can you play it from the link bellow?
https://open.spotify.com/track/6lGyziqFnIEnZCrBMTuije?si=LX9HcYZDSaCpVnIUjuJH5A
Se preferir responder em português também, é só falar 🙂
Não consegue tocar nem no celular nem no PC?
Qual mensagem aparece quando tenta tocar?
Realmente muito estranho, @user-removed.
Nesse caso creio que a forma mais rápida de resolver isso é entrando em contato com a equipe do SpotifyAjuda diretamente pelo Facebook. Manda um inbox pra eles informando o endereço de e-mail cadastrado na sua conta, que eles geralmente respondem logo.
https://www.facebook.com/SpotifyAjuda/
Pelo Twitter você também consegue:
https://twitter.com/spotifyajuda (manda mensagem direta)
Me fala depois se deu certo!
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