I need help xbox one your offline problem

[Dertebbers]

I got a xbox one s for Christmas and I have good internet I synced the account to my xbox but today I go on to listen to music and it says your offline I've done everything from restarting xbox restarting router but it keeps showing up how can i fix it  

[genna1020]

• Mine is doing the same thing. I have a Facebook login, but I don't know if that is the issue or what. I can listen on my android phone and it is NOT set to offline. I can't get the app to start on Xbox one at all. I get a "you're offline. Spotify is not available when you're offline" error. I am definitely not offline. I have internet and everything else works fine. I deleted the app on the phone, reconnected. I deleted the app several times on the Xbox and did reboot. I even deleted my freaking Xbox account and tried uninstalling spotify on the Xbox. It just won't work. I am a paying member. Not happy at all right now. Help! 

[romiero]

same issue ... 

You’re Offline

Spotify is not available when you’re offline. Please go online and try againOffline error message

[genna1020]

It's been 3 days and still no fix for this. I looked through all of the suggestions I found here and tried ...sheesh...I don't know how many. Not sure what is causing the problem unless something updated on Spotify that didn't on Xbox? I have everything set to update so I have no clue but would really like some help. I have been listening to Spotify on the Xbox with no problem for months until now. 😕

[EliDavid-nc]

Having same issue here on my Xbox as well. Still works on my pc and tablet though so I'm looking for firmware updates

[genna1020]

I know more than 10 people having the same issue now. Mine plays on phone
and laptop but not on Xbox. It has been days. Hoping they fix it soon.

[Bardell]

I'm having the same issue. Only been happening the last couple days, and it seems to be happening on two of my buddies' xboxs too. Must be a problem on spotify's side because it isn't working on xbox but its working on my phone just fine. 

[BetaTraz]

Same problem here 😞

[user-removed]

Hey Everyone!

First, try uninstalling then reinstalling the app and restarting your Xbox. Also, if you have a spare ethernet cable and you are able to plug it in to the Xbox temp/perm, try doing that. Also, try to hard restart your Xbox. Steps are listed here: http://www.ign.com/wikis/xbox-one/How_to_do_a_Hard_Restart_on_Xbox_One

Based on the replies, this seems like a recurring problem, maybe a software issue. I will recreate this on my Xbox and get back to you.

Edit: The Spotify For Xbox One app works perfectly fine for me and even shows up in the Spotify Connect menu on my computer. Microsoft services are also fine (See: https://support.xbox.com/en-US/xbox-live-status) Try the steps listed above or try contacting Spotify Support: spotify.com/us/about-us/contact/ or Microsoft Support: support.xbox.com/en-US/contact-us

[user-removed]

I have done everything in the book, hard restart, enthernet cabel,resatsrted my internet 5 times and also uninstalled Spotify and not a single thing works. Please, I f anyone has a solution to this please let me know.

[MommaManik]

I have the same issue. Spotify works on everything execpt both my xbox's. Im not sure why. But I would really love to use spotify again! I hope this can be fixed soon!

[user-removed]

This seems like an app problem, you can contact Spotify at: https://www.spotify.com/us/about-us/contact/

[SliptheSniper]

Same here buddy I just wanna listen to some music but these **bleep**s are sitting on piles and piles of money not caring about their customers. Assholes

[genna1020]

Wish it helped. Did all of this...days ago. Mine is always hardwired.

[Stran86]

Same issue, and I have Spotify family. Doesn't work on either profile. 

[Alexcas]

I have the same issue. I’ve done everything I could and nothing. Hope this gets fixed soon.

[user-removed]

Hello,

I created a post in the idea section for them to fix it, try to boost the post so staff can see it by pressing the +Vote button.

Post:

https://community.spotify.com/t5/Idea-Submissions/Xbox-Other-Fix-the-Xbox-One-App/idi-p/4358879#M694...

EDIT: My Apologies, that link was the wrong one, please +1 this post, not the one above:

https://community.spotify.com/t5/Ongoing-Issues/Xbox-Other-Fix-the-Xbox-One-App/idi-p/4358969#M66535

[user-removed]

Also, if you can get it to sign out, try that on your Xbox.

[genna1020]

I actually did more than sign out. I deleted my account on my
Xbox--twice--and downloaded it again. Even that didn't help.

[kawaiimarco]

im having the same problem. after 2 days ive contacted spotify support through twitter and havent gotten a fix yet. if i get one though i will update.