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Is Spotify ignoring me?

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Is Spotify ignoring me?

JoshuaBennett

Lately I've been sending in contact forms to Spotify for help on ceratin issues but they stopped responding. I'm wondering if their busy or ignoring me. Is anyone else having this issue?

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Maxim

@JoshuaBennett,

 

Thanks for letting me know.

 

I'd recommend reaching out to Support through one of the below ways. Make sure to include your 8-digit email case number in your message to them.

Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

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6 Replies

Maxim

Hey @JoshuaBennett,

 

Thanks for reaching out.

 

Please let me know if you've been talking to Support over Chat, Email, Twitter, or Facebook.

 

Also, I highly recommend keeping the correspondence in one place. So, for example, if you reached out to Support via Email (or any other channel), I don't recommend sending them a message on Twitter (or any other channel) as well as that could slow down the response time.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Raven_Mocker

I have had this issue on twitter too, they go dark after I say something.

JoshuaBennett

Ah I'm sorry! That's really too bad. It's pretty annoying and frustrating...

JoshuaBennett

No problem. I've been contacting support through email and only email.

Marked as solution

Maxim

@JoshuaBennett,

 

Thanks for letting me know.

 

I'd recommend reaching out to Support through one of the below ways. Make sure to include your 8-digit email case number in your message to them.

Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

JoshuaBennett

Okay, thank you for your help.

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