Issue with Echo Connect

[LexTertia]

Last week my Echo in my kitchen broke. It's name was "Küche". I got a replacement and also called it "Küche". Then something weird happend.  The old device shows up in Spotify like "Küche)(&(/%/=/)=(&(%"  now (see attached picture). I logged every device off through the website, I deactivated the Alexa Skill but I can't get rid of this weird device. I need assistance.

[kevink98]

Thanks! Solved for me 🙂

[LexTertia]

Echt dot 4th gen without clock here

[Novy]

Hey @Eisnah3204,

Thank you for posting those steps that helped other users. Let's see what we can do to help you out.

To everyone experiencing issues with this, we recommend the following troubleshooting steps:

1. Unlink your Spotify and Amazon accounts in the Alexa app. 
2. This page lists the necessary steps for Spotify. 
3. Restart all devices and leave them for a couple of seconds with the power off. This is a simple, but often overlooked step.
4. Connect your accounts again using the steps here

This should do the trick. Hope this clears things up. Don't hesitate to reach out again if you have questions.

[Eisnah3204]

hello @Novy

I did this like several times already. Unlinked Alexa access, uninstalled the app, cleared the cache, checked from the browser, restarted the router and whatnot..
It‘s all mentioned in the linked post. 

The support just recommended creating a new account, which I refused.
If Spotify would just give us the option to edit the "Connect" device list would solve it.

See comment from user @balupton-new in the below post, issue is several years old and ongoing. 

https://community.spotify.com/t5/Desktop-Mac/How-do-i-remove-a-device-from-spotify-connect/td-p/4461...

[Novy]

Hey folks, 

Thanks for reporting this issue. 

We can forward this to the teams in charge so they can investigate further. In order to do so, could you provide the following info if you haven't already:

• The firmware version running on the affected Echo devices along with their exact model.
• The app version you're currently running. 
• A screenshot where we can see the two entries for the speaker.

We'll be on the lookout.

[Eisnah3204]

Hey @Novy

thanks for your help and sorry for the late reply. Here‘s the requested info:

1. Firmware-Version: 5470238340

Model No: B7W64E (Echo Dot 4th gen)

2. Alexa-App-Version: 2.2.430030

Spotify-App-Version: 8.6.46.1081

3. Screenshots from the Spotify App and Alexa App. There is no such device witht these symbols in my Alexa Account. 

[Julian]

Hi @Eisnah3204,

Thank you for sending over this information!

We've passed it to the relevant team to start looking into this issue from our side.

At the moment we're not able to provide you with a timeframe for a fix, but we can recommend keeping the app updated.

Cheers.

[Novy]

Hey @Eisnah3204, 

Thanks for your patience while the right teams are looking into this. 

Could you confirm if you're still experiencing this issue? If so, are you using device aliases? 

Keep us posted!

[Eisnah3204]

Hey @Novy

Thanks for keeping this topic updated. Yes, the problem still exists.

I don‘t really know what you mean by Device Aliases. The name of the speakers is set in the Alexa App.

Best Regards

[Eni]

Hi there @Eisnah3204,

Thanks for getting back to us. 

No worries, we meant devices' names. Thanks for the info, we'll pass it on to the teams looking into it. As soon as we have any updates, we'll let you know.

Cheers!

[Eisnah3204]

Thanks very much @Eni, @Novy and the backend-team! 🙂

The device has now been removed from my device list on all platforms! 

[Ver]

Hey @Eisnah3204,

Thanks for getting back to us 🙂

Glad to hear that the device is no longer visible. 

The Community is here for you if there's anything else!
 

[Zhiloone]

Plan: premium

Country: Brazil

Operating System: Windows 11 (browser version)

My Question or Issue

For some reason, everytime my Echo Dot is unplungged from its power cable it is shown as a new device inside Spotify. I can't forget the older duplicates, nor can I connect to them. I currently have 3 copies of "My name's Echo Dot" listed. What can I do so that it is listed only once, as expected?