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Issues on SAMSUNGTV

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Issues on SAMSUNGTV

damuro
Casual Listener

Suddenly, spotify app doesnt work on my Samsung TV. Just shows a white screen when you open it. Thanks

 

3 Replies

Mario
Moderator
Moderator

Hey @damuro,

 

Thanks for reaching out about this here in the Community.

 

Would you mind checking if there are any updates available for your Samsung TV? To do so:

 

1. Power on your Samsung Smart TV.

2. On its main screen, go to Menu > Support > Software Update.

3. If there is a new version available, please follow the screen instruction to update it.

 

Secondly, would you mind removing and reinstalling the Spotify app on the Samsung TV to make sure you're running the latest Spotify version?

 

Let us know how you get on. We'll be here if there's anything else we can help with!

MarioModerator
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there__shegoes
Visitor

Hi!

I have the same issue on my TV app for 3 days now, I've tried this steps and still nothing, everytime I open the spotify app is just black screen. 😞

damuro
Casual Listener

NOW the app is working properly. Think the last update had a problem and now it is fixed.

 

thanks

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