Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello. I have an LG TV Smart TV with LG Content Store. I have been using my playlists just fine listening to music up until like 2 days ago when they all disappeared, even the starred, which doesn't exist anymore anyways...
The 11th list is not a folder, I have logged in and out, re-installed the app, waited several minutes in offline mode to allow syncing etc. Nothing works. Help?
Solved! Go to Solution.
Having the same problem on LGwebos: no playlists showing.
Spotify, please try to fix this!
Got the playlists back in an LG smart TV with the following:
1. Uninstalled Spotify
2. Turned off and unplugged TV for 10 secs
3. Turned on, installed Spotify
4. For unknown reason, still autologs in with my account but the playlists aren't there
5. Went to settings, moved selection to my account with the intention of removing account connection
6. Pushed OK and it immediately prompted me to log in again (Didn't have the chance to actually select "remove account", prompt to log in followed right after selecting my account).
7. Used Facebook account to log in
RESULTS
- Playlists appeared, don't ask how or why
- LG TV still doesn't appear in the list of devices so can't control it with my PC or mobile app
Spotify 1.1.5
LG LH604V with firmware 04.30.45
- Log out
- Log in
Worked for me 😃
webOS 2.0
Your customers don't even merit a comment from Spotify to give us a status on the situation?
Really lame.
I had no playlists on my LG WebOS TV for weeks dating back to January 2017, even gave up trying contacting support after a useless conversation on Twitter. However, I just logged in to test it out and playlists are appearing again and work properly. Not sure if an update was released, but logout/login and give it another shot if you're still having trouble.
I logged out...back in...still the same perpetual "Loading..." of playlists but nothing more.
I have been having this problem for about a year. I have tried the following:
1. reset SmartHub
2. signed out of Spotify, signed back in
3. deleated Playlists on Spotify so that there isn't one in the 11th position (no Playlist or Folder)
4. updated Spotify and my Samsung Smart TV
Nothing is working... 😞
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…