Loud volume ads

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Loud volume ads

andtherainfall
Newbie

I'd like to report seeing this issue in a number of ads in the Mexico City market. The ad volume is disproportionately higher in comparison with the volume of any music I might have been listening to. The main culprits in this case are a couple of ads by Citibanamex promoting two forthcoming shows in the city (Florence + the Machine and Billy Idol). I'm attaching screenshots below. Although right now I'm only reporting two ads, I've noticed that most of the ads produced by Citibanamex follow this trend of being too loud.

 

spotifyad.PNG spotifyad2.PNG

 

What are Spotify's guidelines for ad volume for those who want their ads to go up on the platform and how are they enforced? Sometimes it feels like companies compress their ads beyond reasonable limits in order for them to be noticed above the music and other ads, but it gets to the point where it causes physical discomfort to listen to them, and it feels rather irresponsible from both sides. I would hope for stricter regulations regarding ad submission and better quality control and content review for ads hoping to be broadcasted. Hopefully the ad can be modified or removed and stiuations like these can be prevented before the ads go live.

Peter
Spotify Legend

Hey folks,

 

Thanks for reporting these ads here!

 

Could you make sure to provide us with the following details (feel free to use this as a template):

  • Country: 
  • Device the ad appeared on:
  • Operating system:
  • Exact Spotify app version:

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

  • Reason for complaint:

Once we have that, we'll make sure to pass it on to the right team.

 

Thanks!

193 Replies

Peter
Spotify Legend

Hey folks,

 

Thanks for reporting these ads here!

 

Could you make sure to provide us with the following details (feel free to use this as a template):

  • Country: 
  • Device the ad appeared on:
  • Operating system:
  • Exact Spotify app version:

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

  • Reason for complaint:

Once we have that, we'll make sure to pass it on to the right team.

 

Thanks!

Caligari87
Casual Listener

A concert/tour ad is playing at what seems like twice the perceptual volume of my songs (and I'm listening to death metal)

 

  • United States
  • PC, Windows 10
  • Spotify 1.1.15.448.g00fba0e3
  • "Social Distortion and Flogging Molly" concert ad?
  • Played 2019-09-22 11:10am US MST (just now) but I've been getting it for a few days, almost every ad break.

image.png

 

Sorry for the low-quality screencap

adamgonzls
Newbie

Captain Crunch ad too loud
Country: US

OS: MacBook Pro MacOS

Spotify 1.1.15.448.g00fba0e3

Captain Crunch

09/25/2019 10:40am (AZ time)

 

Caligari87
Casual Listener

Annotation 2019-09-30 073326.png

 

  • United States
  • PC desktop app, Windows 10
  • 1.1.15.448.g00fba0e3
  • Periphery "We Come For Tour" concert ad
  • 2019-09-30 0730 US MST

Concert ads seem exceptionally loud / compressed compared to most other ads I get.

OfficeUG
Visitor
  • country - UK
  • device + OS version - PC, Windows 7
  • exact Spotify version - 1.1.16.522.g55a4b852
  • name of advert - "Daisy" Marc Jacobs
  • rough time/date of ad - 8th October 2019, all day

mrkey
Newbie
  • Netherlands
  • Android 4.4
  • exact Spotify version: 8.5.6.673
  • Hankook tire and Dela
  • rough time/date of ad: 8 okt 2019 - 18:11

aradiaraythea
Regular
  • country - USA
  • device + OS version - Windows 10 Pro app -
  • exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
  • name of advert - Chegg Study App
  • rough time/date of ad - 10/16 7:30AM Central Time
Advert.PNG

aradiaraythea
Regular
country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - Charmin Super Mega
rough time/date of ad - 10/16/19 7:50AM Central Time

aradiaraythea
Regular

country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - The Degenerates Tour
rough time/date of ad - 10/17/19 7:05AM Central Time

Advert.PNG

Peter
Spotify Legend

Hey @aradiaraythea,

 

Thanks for reporting these ads to us!

 

We've made sure to pass on your info to the right team, who will look into it.

 

Stay awesome 🙂

ben_de_vette
Casual Listener
Dear Support.
 
Why report all these ads while you can normalize them automatically?
You do the same with music, so why not with ads?
A lot of ads are also more than annoying?
Starting with a hard beeping sound, getting your attention but putting your heart where it doesn't belong.
 
I listen to alternative rock, but even a simple ad of "Hinge" (Netherlands) is louder than the music. Hinge ads start with a loud beep. Of course you can annoy non paying listeners away so they are going to listen to other streaming services, but I hope that is not the idea behind these ads. It makes no sense to report the exact time of this Dutch ad as it is almost the only one we hear during the day.
 
Please normalize each and every ad, as you do with the music.
 
With regards,
Ben

hCVZjp
Visitor
  • Name of ad or product that was being advertised: Euromasters (German ad)
  • Rough time/date you heard the advert: Past two weeks, at least in every other ad break
  • Mobile (Android) and Desktop (Windows)
  • Version number of the Spotify app: 8.5.29.828 (Android), fairly recent version on Windows

TorYo
Casual Listener

Market: Germany

Ad that is too loud: Euromaster

What was playing: Freya Catherine

 

aradiaraythea
Regular

country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - Covergirl Exhibitionist Mascara
rough time/date of ad - 10/28/19 7:14AM Central Time

Advert.PNG

whatthe-duck
Casual Listener

Date: 2019-10-29 - you know, the date I'm posting this

Time - 10:10 AM EDT

Ads: Harrah's and Eastern University - pictured below

Player: OSX Desktop player 1.1.18.611.g9cc9bdc9

 

 

Screen Shot 2019-10-29 at 10.10.37 AM.pngScreen Shot 2019-10-29 at 10.11.24 AM.png

 

 

whatthe-duck
Casual Listener

Date: 2019-10-30 - you know, the date I'm posting this

Time - 12:05 PM EDT

Ads: Charmin - pictured below

Player: OSX Desktop player 1.1.18.611.g9cc9bdc9

Screen Shot 2019-10-30 at 12.05.11 PM.png

aradiaraythea
Regular

country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - Covergirl Exhibitionist Mascara
rough time/date of ad - 11/1/19 7:03AM Central Time

I jump every time this ad comes on.. "Turning up the volume on your playlist?" No. I'm not. I'm turning it down because the ads are so dang loud.

Edit: 
This has been the first ad to play in every ad session for 5 sessions straight

Advert.PNG

Leatitia
Visitor

Hi Spotify!

Most ads are well adjusted, but lately, I've had this Walmart French ad that is very loud and I have to turn my volume down.

 

Ad: Walmart - talking about our low prices

Language: French

Market: Quebec, Canada

 

Please turn its volume down, thank you! 

AJreborn
Regular

Name of ad/product: Pampers

Date/time heard: 11/12/2019, 9:10 PM

Platform/OS: Windows 10 Desktop

Version number: 1.1.18.611.g9cc9bdc9 (Microsoft Store version)

AJreborn
Regular

Name of ad/product: Hulu

Date/time heard: 11/13/2019, 2:54 AM

Platform/OS: Windows 10 Desktop

Version number: 1.1.18.611.g9cc9bdc9 (Microsoft Store version)

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