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Loud volume ads

Loud volume ads

I'd like to report seeing this issue in a number of ads in the Mexico City market. The ad volume is disproportionately higher in comparison with the volume of any music I might have been listening to. The main culprits in this case are a couple of ads by Citibanamex promoting two forthcoming shows in the city (Florence + the Machine and Billy Idol). I'm attaching screenshots below. Although right now I'm only reporting two ads, I've noticed that most of the ads produced by Citibanamex follow this trend of being too loud.

 

spotifyad.PNG spotifyad2.PNG

 

What are Spotify's guidelines for ad volume for those who want their ads to go up on the platform and how are they enforced? Sometimes it feels like companies compress their ads beyond reasonable limits in order for them to be noticed above the music and other ads, but it gets to the point where it causes physical discomfort to listen to them, and it feels rather irresponsible from both sides. I would hope for stricter regulations regarding ad submission and better quality control and content review for ads hoping to be broadcasted. Hopefully the ad can be modified or removed and stiuations like these can be prevented before the ads go live.

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Top Answer
Peter
Spotify Legend

Hey folks,

 

Thanks for reporting these ads here!

 

Could you make sure to provide us with the following details (feel free to use this as a template):

  • Country: 
  • Device the ad appeared on:
  • Operating system:
  • Exact Spotify app version:

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

  • Reason for complaint:

Once we have that, we'll make sure to pass it on to the right team.

 

Thanks!

273 Replies

Please do something about your advertisement volume. Not only is the absurdly higher volume annoying, it is potentially unsafe when listening at higher levels.

  • Country: germany
  • Device the ad appeared on: iPhone 12
  • Operating system: iOS 16.6
  • Exact Spotify app version: 8.8.62.549

  • Is it a visual or audio ad? Audio

  • Name of ad: Aldi

  • Rough time/date you heard the advert: 17:45 UTC / 2023-08-18

  • Reason for complaint: TOO LOUD

  • Country: United States
  • Device the ad appeared on: Spotify App on PC
  • Operating system: Windows 11
  • Exact Spotify app version: Spotify for Windows (64 bit)
    1.2.18.999.g9b38fc27

  • Is it a visual or audio ad? Audio

  • Name of ad: draftkings sportsbook

  • Rough time/date you heard the advert: 08/30/2023 10:57 am

  • Reason for complaint: Advertisement blasted out at least twice the volume of the track playing.  This has to stop.  If people like this have no consideration for listeners, ban their damned ads.

  • Country: USA
  • Device the ad appeared on: Laptop
  • Operating system: Windows 10
  • Exact Spotify app version: Spotify for Windows (64 bit) 1.2.19.941.gbf202593

  • Is it a visual or audio ad? Audio

  • Name of ad: mostly Fred Meyer, but also Amica, T-Mobile

  • Rough time/date you heard the advert: e-ve-ry-day ! Eg: several times this afternoon Noon-2pm PT

  • Reason for complaint: I have Volume Normalization ON. Yet, some ads like the ones mentioned above -- mainly Fred Meyer -- are much, much louder than the music volume , and even louder than some other ads.

  1. Plan

Premium

Country

United States 

Device

Samsung

Operating System

Android

 

My Question or Issue

Please help.  I listen to podcast to help fall asleep and focus on something other then my thoughts. I have started to get an ad for a local kia car dealership and it is making me so upset.  It comes on 1-2 times every ad break. This guys voice is ear piercing. Its much loader then the podcast.  His voice literally hurts my ears. I have reduced the amount I listen because of this ad and I will now never ever buy a car from that place ever.  Id rather walk three towns over and get a kia there. Please help me get rid of this ad.

Hey @ShannytheManny,

 

Thanks for posting in the Community and welcome. 

 

In this case, could you make sure to provide us with the following details (feel free to use this as a template):

  • Device the ad appeared on (make and model)
  • Operating system (e. g. Android 9; iOS 16)
  • Exact Spotify app version
  • Is it a visual or audio ad?
  • Rough time and date you heard the advert

Once we have that, we'll make sure to pass it on to the right team.
 

Keep us in the loop!

AlejaRModerator
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I’m so tired of it. I’ve memorized the spectrum ads and i get a headache every time I hear the stupid noise indicating it’s a spectrum ad. Every 2 songs it’s the same spectrum ad. I just wish I would get different ads because I’m so tired of spectrum ads. I’ve tried to dislike every ad but I just keep getting them. I don’t care if nobody reads this I just need to say this. Thats all

Your Country: Italy

Device the issue occurred on: Samsung Galaxy A52s

Operating system: Android

Version of the Spotify App: 8.8.74.652

Is it a visual or audio ad?: audio

Name/content of ad: various

Rough time/date you heard the advert: various

 

Please solve this problem, it is really annoying

 

  • Big W add
  • Device the ad appeared on iPhone 12
  • Operating system (iOS 17)
  • Exact Spotify app version8.8.76.704
  • Is it a visual or audio ad unsure using speaker but has extreme volume 
  • Rough time various 

  • Country: US
  • Device the ad appeared on: Macbook
  • Operating system: Mac
  • Exact Spotify app version: Web

  • Is it a visual or audio ad? Audio

  • Name of ad: Filtr US

  • Rough time/date you heard the advert: Numerous occasions. As recent as 10/10/23 1:30 PM ET

  • Reason for complaint: The advertised song drops the n bomb. 

I have sensitive hearing and I set my music volume to a level that I can enjoy but there are certain Ads/commercials that are just beyond LOUD! I would like to hear the ads/commercials at the same volume as my music. Some of the Ads are so loud that it feels like someone jabbing a pencil into my eardrum. I also have PTSD and the sudden burst of LOUD sound from the commercials causes me to literally jump out of my skin. Please fix this.

Hello, this AD si getting me to move from spotify, it's loud AF.

  • Country:  Romania
  • Device the ad appeared on: PC
  • Operating system: LINUX
  • Exact Spotify app version: 1.2.22.982.g794acc0a

  • Is it a visual or audio ad? Audio

  • Name of ad:  Special Ops: Lioness

  • Rough time/date you heard the advert: Every day, 2023.11.12

  • Reason for complaint:  The ad is really loud.

Same issue as the guy above, that ad is really loud. Details below:

  • Country:  Romania
  • Device the ad appeared on: PC
  • Operating system: MacOS
  • Exact Spotify app version: Spotify for macOS (Apple Silicon) 1.2.24.756.g7a7fc7f0

  • Is it a visual or audio ad? Audio

  • Name of ad:  SkyShowtime - Special Ops: Lioness

  • Rough time/date you heard the advert: for a few days continuously, 14.11.2023

  • Reason for complaint:  The ad is really loud

Ads are preposterously loud.  If the computer volume is set to 12, the ad should not be on volume 50.  Such discrepancies in volume can cause damage to a listener using earbuds or headphones.  Please moderate the ads volume so they aren't 4 times as loud as the music.

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