Report technical issues with adverts

[Vasil]

Hey folks!

Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?
We're creating this thread in case you're in need of reporting any of those 🙂

Just let us know the following details and we'll forward them to the right teams:

• Reason for complaint:
• Name of ad:
• Is it a visual or an audio ad:
• Rough time & date of when you heard the advert:
• Device the ad appeared on:
• Its OS version:
• Your exact Spotify app version:

Many thanks!

[Petra17]

Hello Vasil!

Reason for complaint: Keeps coming back despite being the only ad I downvote, over a dozen times by now, I lost count

Name of ad: Something with AOK (German health insurance)

Visual or audio: Not sure if it's a pic or video I'm seeing

Time & date: Several times a day, last time less than an hour ago

Device: Phone

OS: Android 13

Spotify Version: 8.9.24.633

Have a great day!

Petra 

[SGabriela]

Reason for complaint: It is the only ad that plays (aside from Spotify ads) despite selecting the do not recommend options

Name of ad: Smirknoff Spicy Tamarind drink

Is it a visual or an audio ad: audio

Rough time & date of when you heard the advert: 15 minutes ago, has been playing continuously for over a week now every 3 songs or so

Device the ad appeared on: phone

Its OS version: Android 12

Your exact Spotify app version: 8.9.6.458

[bobsyeruncle]

I'm listening to Spotify's meditation playlist, and when any of the ads come on, they are blasting away on the speakers.

• Reason for complaint: Ad volume is much higher than the music volume
• Name of ad: Lowes
• Is it a visual or an audio ad: Audio
• Rough time & date of when you heard the advert: 9:00AM Central, 4/4/2024
• Device the ad appeared on: Computer
• Its OS version: Windows 10
• Your exact Spotify app version: Web browser

[scxttlxnd]

Reason for complaint: This advert constantly comes up, no matter how many times I down vote it, and this advert contains sounds of chewing and eating, and I have misophonia, and I am very sensitive to these sounds.

Name of ad: the name was just Spotify, but it was a Burger King Junior Meal Advert.

Is it a visual or an audio ad: Audio

Rough time & date of when you heard the advert: 13:10, 7/4/2024

Device the ad appeared on: Phone

Its OS version: Android 13

Your exact Spotify app version: 8.9.26.592