Help Wizard

Step 1


Missing favourite songs

Missing favourite songs







Operating System

win 10


My Question or Issue

 I had some problems logging in to the web version of Spotify (tab limit error, even though I had one tab open), so I changed my password and now all my favourite songs are missing!


I recently disconnected my FB account from my Spotify account and it had been working fine but I'm wondering if the password change has triggered something.  I've tried logging in/out, desktop app etc but my favs are gone.


Please help.

3 Replies

Hey @adbarnes.


Thanks for getting in touch!


It sounds like you might have created a second account by accident. You can use this article to find any extra accounts you have. It's very easy to create an account with us so it's not impossible you have two accounts now.


Hope this helps! Let us know if you have further questions.


Have a nice day.



Thanks for the reply but what happens if my account was tied to my Facebook account and I have deleted my FaceBook account?

Hey @adbarnes.


Thanks for your question 🙂


We recommend you check out this thread, which should have the solution to your issue.


Hope that helps! Let us know if you have any other questions.

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