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Music stops playing when ad plays

Music stops playing when ad plays

Basically, I go to listen to my music and the first few songs work, and then I get an ad which refuses to play and stops my music altogether. I listen on the Spotify web player and this problem has come up for about a week. The ad looks like it's going but it doesn't and every time you try to click on a new song, the ad just restarts. 

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4 Replies

Hi there @gk210,

 

Thank you for reaching out to the Community. Let's take a closer look into this.

 

To start with, can you let us know if this occurs with a specific add or if it's random?

We also suggest that you clear your cache and cookies to see if it makes any difference.

 

We'll be on the lookout for your reply.

 

Take care!

JeremyModerator
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It’s gonna be any ad. Clearing cache and cookie didn’t work. 

Hi again @gk210,

 

Thank you for your reply and for the troubleshooting you've done so far.

 

Can you try from a different browser to see if it makes any difference?

 

It would also be great if you can have someone log in with their account on your device - such as a friend or a family member to see if the issue persists. This will help us understand if it's account related or not.

 

Keep us posted 🙂

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

I have found a solution to the problem. I only needed to sign out of Spotify and then sign back in and ads play like normal. 

 

Thanks for your help, Jeremy! Take care 🙂

 

 

--G

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