Announcements

Help Wizard

Step 1

NEXT STEP

My monthly payment was declined. My debit card was hacked.

My monthly payment was declined. My debit card was hacked.

Waiting on new card.
Do not want to lose service. What to do?
Reply
1 Reply

Hi there,


Thanks for reaching out to the Community! Sorry to hear this has happened to you.

 

Don't worry - if a monthly payment fails, you won't immediately lose your Premium. We’ll try to take the payment again over the next few days. When you get the new card you just need to update your payment details on your account page.

 

Hope this clears things up. The Community is always here if there's anything else you need assistance with.

 

Cheers!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts