My profile picture doesn't show up on my artist page

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My profile picture doesn't show up on my artist page

user-removed
Not applicable

I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on Spotify
Instead, It shows the album cover of my latest release.

Country

Israel

Device

This problem occurs both on Desktop and the mobile app

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OviiiOne
Community Legend

Hello @user-removed, welcome to the Spotify Community!

 

Please keep in mind that according to the Spotify for artists FAQ the image can take up to 72 hours to update.

 

If after 72 hours the picture didn't change please let me know.

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5 Replies
Solution!

OviiiOne
Community Legend

Hello @user-removed, welcome to the Spotify Community!

 

Please keep in mind that according to the Spotify for artists FAQ the image can take up to 72 hours to update.

 

If after 72 hours the picture didn't change please let me know.

View solution in original post

MOTHNODE
Visitor
Hi OviiiOne, I have an issue as well. My profile picture doesn't show for the last 2 weeks. Just the header. Should I write in to Spotify or wait?

Mihail
Moderator
Moderator

Hey there @MOTHNODE,

Thanks for reaching out to us. No worries. Help is on the way.


As a first step, could you make sure that you are logged in to the right account? We recommend that you log out and back in to that end. You should then try setting your profile picture anew. Keep in mind that it must meet the requirements in the Spotify for Artists FAQ:

  • Have the correct file format (.jpeg, .png, or .gif)
  • Avatar images must be at least 750px x 750px.
  • Not exceed 20MB.

If that doesn't fix things, you should follow these steps and perform a clean reinstall. There may be a caching issue which interferes with the upload and this is an easy way to fix it.

Hope this helps. Keep us posted on how it goes.  

 

Have a nice day!

MihailModerator
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DaniDee89
Newbie

The solution provided is not working!

I tried uploading a profile picture more than 3 times and waited more than 72 hours (at least size of 750x750), nothing happened!

The profile picture shown is my track's artwork! please help!

Eni
Moderator
Moderator

Hi there @DaniDee89

 

Thanks for reaching out about this here in the Community. 

 

Just to confirm, have you tried the steps @Mihail sent previously?

 

If so and they didn't do the trick, we'd recommend you reach out directly to our Artist support team. They will be able to help you with this.

 

If you need help with anything else, just let us know. 

EniModerator
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